Terms of Service

The terms governing your use of Moment, including our SMS messaging program.

Last updated: July 27, 2026

These Terms govern your access to and use of the Moment platform provided by The Layson Group LLC. By creating an account or using the service, you agree to these Terms.

The service

Moment provides software for real estate agents, teams, and brokerages, including contact and transaction management, appointment scheduling, homeowner portals, document workflows, content generation, and related communication tools.

Accounts and eligibility

You must be at least 18 years old and able to form a binding contract.
You are responsible for maintaining the confidentiality of your credentials and for activity under your account.
You agree to provide accurate account information and keep it current.

SMS messaging program terms

By providing your mobile number and agreeing to receive text messages, you consent to receive SMS from Moment. This is a transactional and service messaging program.

Program: Moment appointment, transaction, and account notifications.
Message frequency varies — you may receive messages when an appointment is scheduled, confirmed, or changed, when a document requires your signature, or when there is activity on your account.
Message and data rates may apply.
Reply STOP to opt out at any time. Reply HELP for help, or contact contact@laysongroup.com.

How consent is obtained. Consent to receive text messages is collected in one of two ways, and is never purchased, rented, or obtained from third-party lists:

Account holders — agents, teams, and brokerage staff provide their mobile number when creating a Moment account and affirmatively opt in to receive service notifications about their own appointments, documents, and account activity.
Clients of our customers — a homeowner, buyer, or seller provides their mobile number directly to their real estate agent and affirmatively agrees to receive appointment and transaction messages relating to their own transaction. Messages are limited to that transaction and are not marketing.

Consent is not a condition of purchase. You may use the service without agreeing to receive text messages, and opting out of SMS does not affect your access to the platform.

Opting out. Reply STOP to any message to stop all further messages. You will receive a single confirmation that you have been unsubscribed, after which no further messages will be sent unless you opt in again. Carriers are not liable for delayed or undelivered messages.

Mobile numbers and consent records are handled as described in our Privacy Policy. Text messaging originator opt-in data and consent are never shared with third parties.

Acceptable use

You agree not to use Moment to:

Send unsolicited marketing, spam, or any message to a recipient who has not consented to receive it.
Violate the Telephone Consumer Protection Act, CAN-SPAM, applicable state law, or carrier requirements.
Upload unlawful, infringing, or harmful content, or attempt to gain unauthorized access to the service.
Resell or redistribute the service without our written permission.

You are responsible for obtaining and maintaining valid consent from every individual you message through the platform, and for honoring opt-out requests you receive directly.

Customer data and ownership

You retain ownership of the data you submit. You grant us a limited license to host, process, and display that data solely to operate and support the service. We do not sell customer data or use your clients’ contact information to market our own products.

Fees

Paid plans are billed in advance on the interval selected at purchase and renew automatically until cancelled. Fees are non-refundable except where required by law.

Disclaimers and limitation of liability

The service is provided “as is” without warranties of any kind. Moment provides software tools and does not provide legal, financial, tax, or real estate brokerage advice; property data and AI-generated content may contain inaccuracies and should be independently verified before you rely on it. To the maximum extent permitted by law, our aggregate liability arising out of these Terms is limited to the amounts you paid us in the twelve months preceding the claim.

Termination

You may stop using the service at any time. We may suspend or terminate access for violation of these Terms, non-payment, or conduct that risks harm to other users, the service, or our carrier standing.

Changes to these Terms

We may update these Terms from time to time. Continued use after changes take effect constitutes acceptance. Material changes will be reflected by the “last updated” date above.

Contact

Questions about these Terms can be sent to contact@laysongroup.com, or reach us through withmoment.io.

The Layson Group LLC · 7241 McVay Manor Cove, Germantown, TN 38138 · contact@laysongroup.com