Privacy Policy

How Moment collects, uses, and protects your information.

Last updated: July 27, 2026

The Layson Group LLC (“Moment,” “we,” “us”) operates the Moment platform at withmoment.io, a software service for real estate agents, teams, and brokerages. This policy explains what information we collect, how we use it, and the choices you have.

Information we collect

Account information — name, email address, phone number, brokerage or team affiliation, and role, provided when an account is created.
Contact and client records — information our customers enter or import about their own clients and prospects, which may include names, phone numbers, email addresses, and property addresses.
Transaction and business data — listings, appointments, documents, commission records, and related activity created while using the platform.
Usage data — log data, device and browser information, and feature usage, used to operate and improve the service.

Mobile information and SMS messaging

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Moment sends text messages only to people who opt in. Messages may include marketing about real estate, such as follow-up on your home search, responses to your inquiries, and property recommendations, as well as appointment and showing updates. Mobile phone numbers and SMS consent records are used solely to deliver these messages and are never sold, rented, or shared for third-party marketing.

We share mobile numbers only with the communications providers that transmit messages on our behalf (for example, our SMS carrier and delivery infrastructure), strictly for the purpose of delivering the messages you have consented to receive. These providers are contractually prohibited from using the information for their own marketing.

You can opt out of SMS at any time by replying STOP to any message. Reply HELP for assistance, or contact us at contact@laysongroup.com. Message frequency varies. Message and data rates may apply. Full messaging terms are described in our Terms of Service.

Google user data

Moment lets an agent connect their own Google account so that email sent from the platform comes from their real address and replies appear on the matching client record. Connecting a Google account is optional, and Moment works without it.

With the agent’s explicit consent through Google’s own OAuth screen, we request access to:

Send email on your behalf (gmail.send) — used only to send the messages you compose in Moment to the recipient you choose.
Read your email (gmail.readonly) — used only to detect replies to messages you sent from Moment, so the reply can be shown on that client’s timeline.
Your email address and basic profile — used to identify which mailbox is connected and to display the sending address.

What we store. For a connected mailbox we store the account’s email address and display name, the OAuth tokens needed to maintain the connection, and — for messages belonging to a conversation started from Moment — the sender, subject, date, and a short excerpt, so the exchange is visible on the client record. We do not download, index, or retain full mailbox contents, attachments, or messages unrelated to a conversation started from Moment.

What we never do. Google user data is never sold, rented, or shared with third parties for marketing or advertising, never used for advertising of any kind, and never used to train generalized artificial intelligence or machine learning models. It is not used for any purpose other than providing the email features described above.

Moment’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Revoking access. An agent may disconnect their Google account at any time from Profile → Integrations in Moment, or revoke it directly at myaccount.google.com/permissions. On disconnection we delete the stored OAuth tokens and stop accessing the mailbox. Messages already recorded on a client’s timeline remain part of that customer’s own business records.

How we use information

To provide, maintain, and secure the platform and its features.
To send communications by email and SMS, including marketing messages to people who have opted in, and appointment and document notifications.
To generate the reports, briefings, and content our customers request within the product.
To provide customer support and respond to inquiries.
To comply with legal obligations and enforce our agreements.

We do not sell personal information, and we do not use client contact data to market our own products to our customers’ clients.

How information is shared

Service providers — infrastructure, database, email, SMS, e-signature, and analytics vendors that process data on our behalf under contract.
Within a customer’s organization — data entered by a team or brokerage is accessible to authorized members of that organization according to their assigned role.
Legal requirements — when required by law, regulation, subpoena, or to protect the rights and safety of users and the public.
Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this policy.

Data retention and security

We retain information for as long as an account is active or as needed to provide the service and meet legal, accounting, or reporting obligations. We use industry-standard safeguards including encryption in transit, access controls, and role-based permissions. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your choices and rights

Access, correct, or request deletion of your account information by contacting us.
Opt out of SMS at any time by replying STOP; opt out of marketing email using the unsubscribe link.
Request a copy of the personal information associated with your account.

Depending on where you live, you may have additional rights under laws such as the California Consumer Privacy Act. To exercise any of these rights, contact us at contact@laysongroup.com.

Children’s privacy

The service is intended for business use by real estate professionals and is not directed to children under 13. We do not knowingly collect information from children under 13.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by the “last updated” date above, and where appropriate we will notify account holders directly.

Contact us

Questions about this policy or your data can be sent to contact@laysongroup.com.

The Layson Group LLC · 7241 McVay Manor Cove, Germantown, TN 38138 · contact@laysongroup.com